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Frequently Asked Questions

Below are some of our frequently asked questions. If you have any other questions or concerns, please feel free to contact us.

  1. Do you make house calls or do we have to come to your office?
  2. Do I have to complete the Assurant Health Access Claim Form?
  3. Is the Exchange the only place to purchase good health insurance?
  4. I know that medical insurance pays for the medical expenses that I might have if I get sick or injured. But how can I pay for the non-medical costs like travel or my lost wages? These costs or losses could be huge.
  5. Why do so many insurance companies want to draft a payment from my checking account rather than mail me an invoice?
  6. What is the new Life Insurance?
Do you make house calls or do we have to come to your office?
    We will visit you or you can visit us.  We will do what is easier for you.

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Do I have to complete the Assurant Health Access Claim Form?
    No.  Simply give your medical card to the provider and the provider will submit the claim.

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Is the Exchange the only place to purchase good health insurance?
     It is a great place to start your search.  If you earn less than $43,000 as a single tax filer, $63,000 as a couple or have a family, the Affordable Care Act Coverage through Maine Community Health Options or possibly Anthem may offer you premium discounts and reductions in the shred costs like deductibles.  These reductions in your medical premium could be significant.  You should give these plans serious consideration.
    Unfortunately, if you make more than these figures, then you may not get discounts and the premiums could be substantial.  They could be more than you have been paying.
    There are other choices that you should consider.  Ask your Fenderson Insurance agent to explain the Total Protection Plan.

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I know that medical insurance pays for the medical expenses that I might have if I get sick or injured. But how can I pay for the non-medical costs like travel or my lost wages? These costs or losses could be huge.
    Great question.  Many of the other policies you purchase help pay for the consequential losses too.  For example, your Homeowner's Policy will pay the extra cost of living in a motel and eating in restaurants when a covered loss keeps you from living in your home.  Your auto policy will pay for a rental car when your car is in the shop because of a collision loss.  Even a Business Owners Policy will pay for the lost income caused by a fire.
    But traditionally, the way we have handled medical expenses have overlooked these non-medical costs.
    The exclusive program that Fenderson Insurance has called The Total Protection Plan addresses the medical AND non-medical costs associated with sickness and injury.  It also includes coverage like Dental Insurance and Long Term Care Coverage.  Ask you agent for a full description. 
    To answer your question, we can help.

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Why do so many insurance companies want to draft a payment from my checking account rather than mail me an invoice?
    Many people ask the same question.  The simple answer is that the drafting process costs less and holds down the cost of your insurance.  It also guards against forgetting to make a payment.
    Some folks are concerned about an overdraft charge if the account is short when the invoice is due.  One way to overcome this problem is to set up a separate checking account and each month transfer an amount equal to the total of your monthly automatic payments.  Your main account is not exposed.  And the transfer is just like writing a check to pay the invoice.  Also, many companies offer a reduction in your bill if you pay automatically.

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What is the new Life Insurance?
        For as long as Life Insurance has been available, it paid the  Beneficiary on the death of the insured.  There were a few riders like Waiver of Premium and Option to Purchase Additional Insurance at certain times.
        Now five companies of the 1700 or more offer Living Benefit Life Insurance.  We offer 4 of these companies.  Under this New Life Insurance, the insured is allowed to Accelerate the Benefits in three situations, Critical, Chromic and Terminal Illness.
        Critical Illness is when the insured contracts Cancer, Heart Attack, Stroke, ALS, Renal Failure and a few other diseases.  These companies allow the insured to receive from 90 to 100% of the face amount based on the seriousness of the disease and the insured's life expectancy.
        Chronic Illness is when the insured is unable to perform two of more of the Activities of Daily Living, eating, toileting, transferring from bed to chair, bathing and incontinence or if the insured suffers from cognitive impairment, like Alzheimer's disease.  Then he is allowed to receive up to 24% of the face amount each year for 4 years or until 90% of the face amount has been paid.
        The final situation is Terminal Illness.  If the insured has 12 or fewer months of life expectancy, the full amount is paid.
        These benefits come at very little cost over traditional (old) life insurance.  Now the insured does not have to die to receive benefits from his policy.

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